Delivery and returns

Shipping and lead times

Your order is prepared once payment has been received. Preparation and shipping times are shown on each product page and in the cart; they are indicative. An email keeps you informed at every step (confirmation, shipping, parcel tracking).

Delivery costs

Postage depends on the destination and the weight of the parts; it is calculated and displayed in the cart before the order is confirmed — no surprise at checkout.

Receiving your parcel

Check the condition of your parcel upon delivery. If it is damaged, write your reservations with the carrier within 48 hours — without this step, a carrier claim may be inadmissible — and let us know at contact@autokur.com.

Withdrawal: 14 days

You have fourteen (14) days from receipt to change your mind about a purchase, without justification. The part must be returned unfitted and unused, in its original packaging and with all its accessories.

Step	Framework
Time to change your mind	14 days after receipt
Return costs	Borne by the customer
Refund	Within 14 days of receiving the part
Refund method	Same payment method

To start a return, write to contact@autokur.com with your order number: we will send you the instructions and the return address.

Returning your old part: the core charge

If your part was bought as an exchange unit, returning the old part is not a withdrawal: it is the exchange scheme, and you are refunded under the core charge. The amount appears on your product page and the full process is detailed on the How the core charge works page.

A question about an order

For any question about a delivery, a return or a received part, write to contact@autokur.com with your order number: we handle every request as quickly as possible.

Last updated: 12 September 2026